Orders open for late November delivery. Limited Supply of Pre-Christmas Mug orders



 

How much do your mugs cost?

They start at $75, and go up in cost if you add an additional pet on the same mug


Can I get multiple pets on one mug?

Yes! Choose the option + extra pet on mug.


Can I get my pet’s name on the mug?

Yes you can. I automatically include your pet's name on the mug. You can of course opt out of this by dropping me a note on the order form in your confirmation email.


Do you ship internationally?

I sure do! COVID has affected the speed and availability of international shipping. I have limited international shipping to countries I have successfully shipped to previously. Please contact me if you're in a country not included on this list and I'll check if I can add it to the list.

I currently ship to: 
France, Germany, Italy, Netherlands, Sweden, Switzerland, United Kingdom,  United States Minor Outlying Islands, Australia, New Zealand, Canada, Mexico 


Can I get my mug in one of your other mug shapes?

No, I pre make all of my mug forms to keep them affordable and reduce turnaround time. I crafted the mug form I use for pet pottery specifically to have the best canvas for your pet’s sweet face. 


How do I send you my pet’s photos?

After you place your order you'll receive a confirmation email. Click the button to access a form to add photos and additional details. 


What kind of photos do you need?

The best drawings come from high quality, close up photos. I recommend getting a photograph of your pet in natural lighting or outdoors. You can send 2-6 photos and I will use my best judgement of which one will work best. 


Will I see a sketch before you make my mug?

I will provide you with a line drawing before I put needle to clay to make sure I captured your pet well. If you don’t like it I will re do it, make changes, or use a different photo. Whatever is necessary to make sure you LOVE your drawing. 


Do you offer pickup?

No. I have recently moved my studio to my home so I am not offering local pickups at this time. 


I need my mug for a gift in 2 weeks, can you get it to me in time?

Contact me! Turnaround time for my custom mugs are 4-6 weeks depending on my current order volume. I work on mugs in batches. I am sometimes able to offer quicker turnaround depending on a number of factors. A rush order will include a $20 fee to cover my firing and time costs, but contact me and I can see what we can do to make it happen.


Is my mug dishwasher and microwave safe?

Yes. I recommend hand washing any handmade work, but I make my pottery with everyday use in mind. All of my work is dishwasher safe & microwave safe.


Do you offer a warranty on your work?

I stand behind my craftsmanship. If one of my pieces breaks or cracks due to craftsmanship issues please contact me. Include photos and be as specific as possible about what happened to the piece. If I determine that it is a craftsmanship issue I will remake your piece at no cost to you.

My pottery arrived in the mail broken or damaged. What do I do now?

Contact me ASAP with photos of the damaged product, packaging, and box. All orders are insured so let me handle the insurance claim. I will file a claim with USPS and begin work on your new mug immediately. I will ship your replacement at no cost to you.