How much do your mugs cost?
They start at $55, and go up in cost if you add your pet’s name or an additional pet on the same mug
Can I get multiple pets on one mug?
Yes! Choose the option + extra pet on mug.
Can I get my pet’s name on the mug?
Yes you can. Select the + pet name option when adding to your cart.
Do you ship internationally?
I sure do! Please be patient, I just started offering this service (5/14/20) so I’m still working out the kinks.
Can I get my mug in one of your other mug shapes?
No, I pre make all of my mug forms to keep them affordable and reduce turnaround time. I crafted the mug form I use for pet pottery specifically to have the best canvas for your pet’s sweet face.
How do I send you my pet’s photos?
After you place your order, reply to the confirmation email with your photos & pet names.
What kind of photos do you need?
The best drawings come from high quality, close up photos. I recommend getting a photograph of your pet in natural lighting or outdoors. You can send 1-6 photos and I will use my best judgement of which one will work best.
Will I see a sketch before you make my mug?
I will provide you with a line drawing before I put needle to clay to make sure I captured your pet well. If you don’t like it I will re do it, make changes, or use a different photo. Whatever is necessary to make sure you LOVE your drawing.
Do you offer pickup?
Currently, no. I have put a pause on pickup orders for Asheville, NC due to logistical issues. I am working to resume pickups once the COVID-19 restrictions are lifted and I can work out the kinks with my shipping payment system.
I need my mug for a gift in 2 weeks, can you get it to me in time?
Contact me! Turnaround time for my custom mugs are 2-6 weeks depending on my current order volume. I work on mugs in batches. I am sometimes able to offer quicker turnaround depending on a number of factors. A rush order may include a $20 markup to cover my firing costs, but contact me and I can see what we can do to make it happen.
Is my mug dishwasher and microwave safe?
Yes. I recommend hand washing any handmade work, but I make my pottery with everyday use in mind. All of my work is dishwasher safe & microwave safe.
Do you offer a warranty on your work?
I stand behind my craftsmanship. If one of my pieces breaks or cracks due to craftsmanship issues please contact me. Include photos and be as specific as possible about what happened to the piece. If I determine that it is a craftsmanship issue I will remake your piece at no cost to you.